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Routes + Fares
Complementary Paratransit Program
Broadway Metro Express
Current/Active In Process Bids
Contact & Info
Please use the following online form to submit your complaint.
Do you need communication by Indiana Relay Services?
Date of Incident:
Time of Incident:
Nature of your complaint
trip denial/inability to schedule per request
Was the problem:
Over the phone
Before the ride
During the ride
Name of GPTC employee involved (if known):
Is this related to the Americans with Disabilities Act (ADA)?
Please explain your complaint:
GPTC works in collaboration with the Lake County Council on Accessible Transportation (CAT), which is made up of riders who use paratransit services and have undergone training in how to handle ADA complaints. Upon request, the CAT is available to review your complaint.
I DO want the CAT to receive a copy of my complaint for review.
I DO NOT want the CAT to receive a copy of my complaint for review.