Paratransit Complaint

Please use the following online form to submit your complaint.

Do you need communication by Indiana Relay Services?

YesNo

Date of Incident:
Time of Incident:
Nature of your complaint
Was the problem:
Name of GPTC employee involved (if known):
Is this related to the Americans with Disabilities Act (ADA)?YesNoUnknown
Please explain your complaint:
GPTC works in collaboration with the Lake County Council on Accessible Transportation (CAT), which is made up of riders who use paratransit services and have undergone training in how to handle ADA complaints. Upon request, the CAT is available to review your complaint.
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